Frequently Asked Questions


All you need to know about DEEP 6 2023:

Hang tight, bottles will be ready for pickup and shipped out in Summer 2023! You will get an email when your bottles are ready to go! 

Did you order this as a gift? 

download our certificate for the lucky recipient! Make sure to include the order number on the certificate!

View & Print from your browser: 

https://www.lowbrewco.com/wp-content/uploads/2022/11/Deep-6-certificate-2023.pdf

Download a copy to your computer:

https://www.lowbrewco.com/wp-content/uploads/2022/11/Deep-6-certificate-2023.pdf.zip

1. I just placed my order! When do I get it?

If you chose SHIPPING at checkout…

We use Canada Post as our primary shipping service.

Once your order has been placed, items will be shipped out within 3-5 days of purchase time. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information!

Depending on your shipping choice, you should be receiving your order within 3-7 business days. Shipping fees are calculated by the weight and size of your package, along with where it's heading!  Please use your tracking number for reference and reach out if you have any issues.

Did you order BEER for shipping?

We are only able to offer beer shipments within Ontario from Spring to Fall! Sadly, due to the cold, we cannot ship beer in the winter :( 

If you chose LOCAL PICKUP at check out…

Once your order has been placed, your items will be processed within a 2-3 day timeframe. When your order is ready for you to pick up, you will receive an e-mail letting you know! Check out our beer and gear store hours to know when you can come in and pickup. Make sure you have your name and order number ready for our staff!

Please bear with us while our small team works hard to get your orders out as soon as possible :) 

2. I ordered Thunder Bay beer delivery, when should I be expecting my beer?

We currently offer free Thunder Bay beer deliveries on FRIDAYS ONLY. You must place your order by THURSDAY @ 12AM to get your ordered delivered FRIDAY afternoon!

 MINIMUM ORDER OF $60 FOR FREE DELIVERY! ONLY CASES OF BEER & AVAILABLE TO PURCHASE! (NO 4, 6 OR 8 PACKS) 

3. Do you offer beer deliveries in Kenora?

 We currently DO NOT offer free beer delivery in Kenora. Pick up at our Retail Store in Kenora is available. Luckily, we offer Kenora beer deliveries through Feastify!

4. What’s your return policy for online orders?

If you would like to return your items, or exchange, please email us at rio@lowbrewco.com. Please provide an explanation for the return!

5. I received a damaged product, what should I do?

We only replace items if they are defective or damaged. In the unfortunate case you received a damaged item, send us an email at rio@lowbrewco.com and attach photos/an explanation. We will get something sent back to you ASAP.

6. Can I purchase items online with a gift card?

We have TWO gift card options, the physical version OR the digital version! Physical gift cards can only be used in person in our beer and gear store OR in our taproom. Physical Gift cards can be redeemed at our Winnipeg Brewery location or Kenora Brewery location. Digital versions are only valid on the online store you purchased from (Ontario or Manitoba). Happy shopping!

7. Do you offer keg rentals? 

We sure do! If you're looking for more information, give our Beer & Gear store staff a call at +1 833-321-2337

Please note, we have different size kegs & inventory fluctuates based on demand as well as brew schedule. :) 

7. Can I see a sizing chart?