Frequently Asked Questions

1. I just placed my order! When do I get it?

If you chose a SHIPPING at checkout…

We use Canada Post as our shipping service.

Once your order has been placed, items will be shipped out within 48-72 hours of purchase time. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information!

Depending on your shipping choice, you should be receiving your order within 3-7 business days. due to COVID-19 delays are normal. Please use your tracking number for reference and reach out if you have any issues.

If you chose LOCAL PICKUP at check out…

Once your order has been placed, your items will be processed within a 24-48-hour timeframe. When your order is ready for you to pick up, you will receive an e-mail. Check out our beer and gear store hours to know when you can come in and pickup. Make sure you have your name and order number ready for our staff!


*PLEASE NOTE: we have stopped shipping beer within Ontario until the weather warms up in the spring! 


2. I ordered Thunder Bay beer delivery, when should I be expecting my beer?

We currently offer free Thunder Bay beer deliveries on FRIDAYS ONLY. You must place your order by THURSDAY @ 12AM to get your ordered delivered FRIDAY afternoon!


 We currently DO NOT offer free beer delivery in Kenora. Pick up at our Retail Store in Kenora is available.

3. What’s your return policy for online orders?

 You can find our return policy here. If you would like to return your items, or exchange, please email us at

4. I received a damaged product, what should I do?

We only replace items if they are defective or damaged. In the unfortunate case you received a damaged item, send us an email at and attach photos/an explanation. We will get something sent back to you ASAP.

6. Can I purchase items online with a gift card?

We have TWO gift card options, the physical version OR the digital version! Physical gift cards can only be used in person in our beer and gear store OR in our taproom. Gift cards can be redeemed at our Winnipeg Brewery location or Kenora Brewery location. Digital versions are only valid on the store you purchased from (Ontario or Manitoba). Happy shopping!

7. Can I see a sizing chart?


Grocery Questions

1. Where can I order?

Head to to place your order!

2. When can I get my lowbrewco groceries?

Our deadline for orders is TUESDAYS AT MIDNIGHT and pick up FRIDAY.

If you ordered any time after Tuesday's cutoff time, your order will be ready for pickup the NEXT Friday after 1PM. No exceptions. 

You will receive a confirmation email when your order is ready for pickup. Come into the beer and gear store or call us if you need contactless pickup.

3. How do my groceries come?

All lowbrewco grocery items come frozen unless stated!